Error signing in

If you're struggling to sign in to your mind, don't worry: all of your content is still there and safe. Here are the most common errors for signing in and how to fix them.

First, try this

1. Go to access.mymind.com/signout to sign out everywhere.
2. Go to access.mymind.com/signin and sign in the same way you signed up. If you signed up with Google, make sure you select the correct email account which you used when joining mymind. If you used Apple to sign up with mymind, then login with the same Apple account.

Still stuck? Find what you're seeing:

You're in a different account

If you sign in and your cards aren't there, you're most likely signed in to a separate, second account. mymind treats Google and Apple as separate ways in, even when both use the same email address. So signing in with Apple when you signed up with Google creates a new, empty mind.

1. Sign out at access.mymind.com/signout.
2. Sign in again with the other option, Google or Apple.
3. If you used Google, check that you picked the right Google account. Many people have more than one.

Signed up with Apple and chose "Hide My Email"? Your account email is a private Apple address ending in @privaterelay.appleid.com, not your usual email. Sign in with Apple, not Google, to reach it.

Not sure which one you used? Contact us with the email addresses you might have signed up with, and we'll help you find your mind.

If you did create a second account by accident, you can close your second account to delete it and free up your email.

Signing in on Android with an Apple account

Our Android app only supports signing in with Google. If you originally created your account with Apple, you can add a Google login to your account so you can log in on your Android.

1. Go to https://access.mymind.com/account on a device already logged in to mymind
2. Scroll down to the My Emails section and click Add email
3. Add a Google-authenticated email address
4. Log in on your Android with the Google account

The request timed out

"Couldn't sign in. The request timed out." means the sign-in didn't finish in time.

1. Check that you're connected to the internet, then try again.
2. If you use a VPN or a content blocker, turn it off for one try.
3. Make sure you have the latest version of mymind from the App Store and Play Store.
4. Try signing in on the web at access.mymind.com. If that works, your account is fine and the problem is with the app on that device.

Keychain error on Mac

Note: This is a known bug. The team is working on a fix for the new Mac app, out by end of 2026.

"Couldn't sign in. keychain error" in the Mac app usually means another app on your Mac saved its own sign-in under the same name mymind uses. To fix it:

1. Open Keychain Access. Search for it with Spotlight (Cmd+Space).
2. In the search field, type auth.
3. Look for an item named auth whose account is OAuth. Double-click it and open the Access Control tab.
4. If it lists another app, like a VPN, delete that item.
5. Open mymind and sign in again.

You may need to sign in to that other app again afterward. Only delete an item that belongs to another app. If you're not sure, contact us first and we'll walk you through it. In the meantime, you can access your mind in a browser at access.mymind.com.

Your account is scheduled for deletion

If you see "Your account is scheduled for deletion" and the Re-activate my account button doesn't work, contact us. This happens when an account was closed and its re-activation window has passed. Send us the email to your account and we'll help you get back in.

Contact us

If none of this helps, contact us from the email attached to your mymind account and include:

• The device and app you're using (for example, iOS app, Mac app, Android app, or web browser)
  • Please double check that your app is updated to the latest version
• Whether you signed up with Google or Apple
• A screenshot of the error message (or a screen recording)

We'll be there to help you get back in your right mind in no time 🧡